1. What is the currency on your website?
Our prices are in US dollars. If you are from Canada, Australia, or European countries, when you go to checkout, it will automatically be converted into the currency in your own country according to the current exchange rate.
2. May I cancel the order after it reaches you?
Yes, if you dislike our e-proofs or the quality of our service BEFORE we print your order, then you will be able to cancel your order and receive full refund. However, due to the fact that our designers have spent time on the design of your order, $15 will be deducted as a design fee when we provide you with the refund.
3. May I order extra envelopes in case I need them later?
Yes. If you need more than the amount, you can email us directly.
4. What should I do if I want to make any changes?
You can email us or call us to make changes. We will make changes free of charge if it’s before your order has been printed. If you want to make another change after you have confirmed the e-proofs via email, please contact us immediately and we will check the status of your order and let you know if a change can be made.
Please note additional fees may be required to stop your order for requested changes. We will do our best to make any changes before your order is printed. However, due to our fast turn-around time, we cannot guarantee that we will be able to intercept or change any order once it has reached our factory. Thus, it is important that you make sure your order is correct before you confirm your e-proofs.
5. May I customize the color or size of an invitation shown on screen?
The size cannot be changed, however you are welcome to change the color or font when placing your order.
If you do require a color change then you will be asked to write your color request, background and lettering details in the “Special Requirements” area of the order form. You can give us the name of the color or choose the color from our color chart. After you place the order, our designer will create your proofs according to your requests and email you proofs within 36 hours. If you want to make any changes, please email or call us back.
6. Can you print other foreign languages besides English?
Yes, it is a free service, however we do require you to provide us with the wording before or after you place the order. You also agree to take responsibility for any mistakes, therefore we do ask you to check your wording thoroughly before submitting that information to us.
7. May I add some additional information on the response cards?
Yes, we will happily change the wording on the response cards. You can either add some additional information onto the response card or change the entire wording. The changes are free of charge. You just need to write clear instructions in the “Special Requirements” of the order page when you place the order.
8. Will my invitation arrive assembled?
No. Wedding invitations and all enclosure cards will be shipped to you flat in stacks and require assembly; belly bands and envelope liners also require assembly. If you need us to assemble the invitations for you, you can email us directly and extra assembling fee will be needed.